For support coordinators · Allied health · Families

When you refer, you're putting your name on it.
We get that.

Fast response, consistent workers, clean reporting, and a director you can actually get on the phone. That's the deal. No ghosting, no surprises, no watching a placement fall apart.

24h Response time, every time

2 weeks From referral to first session

1 worker Consistent, not rostered

Direct Line to our director

Who are you?

Pick your role. We'll show you what working with us looks like.

For Support Coordinators

We know you're juggling a caseload, a waitlist, and a pile of reports. The last thing you need is a provider that ghosts after the intake call. Here's what we commit to you, in writing.

Acknowledgement within 24 hours Every referral, even if we can't take it. You're not left wondering.

Two weeks from referral to first session Usually faster. We keep you in the loop at every step.

Monthly progress reports Clean, goal-linked, plan-review ready. No chasing, no generic notes.

Direct line to our director Not a call centre. Not "someone will call you back." An actual person who runs the business.

Honest "no" over a bad "yes" If we're not the right fit, we tell you straight and help you find someone who is.

Proactive incident reporting If something happens, you hear from us first. Documented, resolved, and shared before you ask.

Send a referral Call 0432 709 230

For Allied Health Professionals

When you recommend a provider, you're extending your professional judgement. We work with you, not around you. Your therapy goals drive our shifts, your strategies get carried out properly, and your feedback shapes how we deliver support.

We carry out your strategies Behaviour plans, OT recommendations, speech strategies, we train our workers properly and follow them.

Shift notes tied to your goals Our reporting references your plan, not generic support notes. Plan review evidence, ready to go.

Consistent worker, consistent data You're not getting observations from a different worker every session. Your plan gets a fair test.

Collaborative, not defensive If something isn't working, we tell you. If you want a strategy tweaked, we listen and do it.

Case conferences welcome Free 30-minute joint sessions to plan, review, or troubleshoot. We show up prepared.

Send a referral Email us

For Families & Informal Supporters

You're not a "referrer" in the clinical sense, you're the person who knows your loved one better than anyone. You're also usually the one doing all the coordinating. We want to make that part of your life easier, not harder.

Plain English, no NDIS jargon We explain things properly. If we use a word you don't know, that's our fault, not yours.

You stay in the loop You decide how much detail you want, how often, and through what channel. No push, no pull.

Respite for you, built in Support for your loved one is support for you. We make sure you can actually step back when they're with us.

We respect your role Families know things professionals don't. We ask. We listen. We don't talk over you.

Help with the NDIS side Plan managers, coordinators, reviews, we can point you to the right people if you don't have them yet.

Get in touch Call 0432 709 230

From referral to first session, in four steps

Fast, simple, no back and forth.

You send the referral

Email, phone, or our enquiry form. Include whatever info you have. We can work with summaries or full plans.

We acknowledge within 24 hours

Capacity confirmed, next steps outlined, and a human you can reach by name from that point on.

Intake meeting

A proper conversation with the participant, their family, and you if you want to be there. No rushed phone calls.

Worker matched, service starts

The participant meets their consistent support worker before the first shift. Service starts within two weeks of referral.

Send us a referral

Use the enquiry form with "Support coordinator" or your role selected, or just email us directly. We'll be back to you within 24 hours with capacity and next steps.

Start a referral info@rightnowsupport.com

When you refer, you're putting your name on it. We get that.